Frequently Asked Questions

How many people can play?

Every room lists its crew size — most work for 2 to 6. One person buys the room and hosts a session; everyone else joins with an emailed access code and does not need an account.

Do I need to book a time?

No. There is no schedule and no queue. Buy a room and it opens straight away, at whatever hour suits you.

What do I need to play?

A modern browser, a reasonable internet connection, and a way to talk to your crew if you are not in the same place. Anything on speakerphone works; so does a video call.

Can we play from different places?

Yes — that is what it is built for. Everyone opens the same room in their own browser and you talk to each other however you like.

How long does a room take?

Around 60 minutes, though it depends entirely on your crew. There is no hard limit, and nothing shuts off mid-game.

Can I replay a room?

As many times as you like, with as many different crews as you can gather. Once a room is yours it stays yours.

What if we get stuck?

Rooms with a hint system will offer you one when you need it. Nobody is watching you fail.

Does it work on a phone or tablet?

Most rooms do, and each one says so on its page. A bigger screen is more comfortable for the puzzles that involve reading closely.

Can I buy a room as a present?

Yes. Full Vault members can gift a room outright, and anyone can pass on a room they own to someone else — they get it, you no longer do.

Something went wrong. Can I get a refund?

If a room is broken or you cannot play, yes. Our Refund Policy sets out the detail.